FAQ's

Frequently Asked Questions

You Have Questions, We Have Answers!

Enjoyment Promise

What is the Enjoyment Promise?

Your Enjoyment from using our products is our number one priority, and we wouldn't be able to sleep at night if we felt we were leaving anyone dissatisfied!

Our Enjoyment Promise ensures that Mickey's Backpack Members will always have any issues resolved quickly and satisfactorily.
Our goal is to offer the highest quality products available and to provide exceptional customer service at each opportunity.

How do I contact your Customer Service Team? How quickly do you respond?

You can get in touch with our Customer Service Team via our Contact Us Page, by emailing us anytime at: support@mickeysbackpack.com
To better serve you, we do our best to respond within a few hours (sometimes even sooner)!

My Park Pack arrived damaged, can you help?

It is our enjoyment to help.

We do our best to protect our boxes from damages, but sometimes postal carriers can get too rough with the boxes. If your box arrives damaged, please reach out to us with photos at: support@mickeysbackpack.com and we will be happy to help provide a credit, refund, or if the damages are severe, send you a replacement shipment.

Why has my order not arrived yet?

Generally, orders arrive within 1-3 weeks of being placed, depending on the shipping method selected. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because our boxes ship on a monthly rotation and USPS shipping can be unpredictable.

If your shipment has not arrived after 4 weeks from the shipping confirmation email, please feel free to contact us at: support@mickeysbackpack.com and we will do our best to help.

About Mickey's Backpack

What is Mickey's Backpack?

Mickey's Backpack delivers original assortments of premium products on a monthly subscription basis.

By becoming a subscriber to Mickey's Backpack, you will receive a box of hand-selected products each month. Each month you will receive a variety of products that vary from month to month; we carefully curate and handpick the selections to complement that month’s festivals, holidays and a variety of charcater themes.

As our name suggests, we've optimized your box experience to be delightful from receiving the box to unboxing its contents to enjoying the products.

How do I sign up?

Start by deciding on which Park Pack box you want. You can view the different options on our home page.

Click on the "Get My Backpack" button, or from the "product page" and follow the prompts to set up your account.

You have complete control over your personal Mickey's Backpack account through your customer portal.

Where do you ship?

As of January 01, 2022 we are only shipping inside the USA and Canada.

Due to current Post Covid-related shipping restrictions.

What is inside the box?

We fill your box with a variety of essential products that will enhance your enjoyment and happiness in the parks!

Products include an original assortment of premium Disney items curated around a monthly theme. In addition to essential products and keepsakes, you will find a product page guide that explains how to best enjoy the items in your box.

How are you different from other Disney subscription boxes?

Great question! Other Disney subscription services use mass-produced mainstream items that can be readily found in most discount markets. Mickey's Backpack directly sources its products from a variety of well-known name brand companies. (some of whom have well established quality standards and have been in business for years!). We curate only the best, high quality and select products, never filler items. We are also the ONLY service that hand selects esential products .

Can I purchase past boxes?

Thank you for being interested in one of our past boxes! Unfortunately due to limited inventory, we are currently unable to sell past boxes.

Are you affiliated with Disney?

Disney is loved by so many people, the young and the young at heart.

Mickey's Backpack was Created "By Disney Fans, For Disney Fans"

We are not affiliated, associated, authorized, endorsed by, or in any way officially licensed or connected with The Walt Disney Company, Disney Enterprises Inc., or any of its subsidiaries or any of its affiliates.

Subscription Boxes

What are the differences of your subscription boxes?

Our subscription boxes are billed on an automatically recurring schedule - meaning, they renew when they expire. By purchasing a subscription product, you agree to be billed per the terms of your subscription plan. For more information of how subscriptions are billed, please see the “My Subscriptions” → “Billing” section.

We currently offer three types of subscription boxes: Park Pack, Park Pack Plus and Park Pack Premium. The difference from one box to the others is the number of items included in the box.

Park Pack - 5 items.

Park Pack Plus - 10 items.

Park Pack Premium - 15 items.

Can I Gift a Mickey's Backpack Box?

Yes. We offer Gift plans which are one-time payments. You'll have the option to schedule a personalized message and include your recipient's email address so they can create an account and manage their gift directly from their Mickey's Backpack account!

Can I purchase just one box?

Yes you can! If you would like just one box, check out our One Time Box options, where you can purchase an individual box without subscribing.

What is the size of the box?

Our box sizes vary according to the Park Pack you purchase. Rest assured that the quantity and value of products stay consistent month after month. We always curate each month's assortment with the stated goal of 5-15 items in mind.

Managing Your Subscription

What is your subscription cancellation policy?

Subscription deactivations must be made at least 24 hours prior to your subscription renewal date. If your renewal date is on the 25th of each month, the 24th is the last day to cancel in order to not be billed for next month's shipment.

Deactivating your subscription only prevents future renewals, it does not cancel existing orders. If you complete the cancellation process after your subscription renews, that renewal will be your last box, and your subscription will not renew in the future.

How do I change my shipping address?

To update your default shipping address for your subscription:

1. Log in to your Mickey's Backpack Account.

2. Go to “My Account” → “Subscriptions & Gifts”

3. Find the subscription you wish to change and select "Edit Plan Details"

4. Under your shipping address, select "Change Address", then "Add New Address"

5. Enter your new shipping address

6. Hit “Save”

Note: If you are trying to change your shipping address after your subscription has already renewed, please email us at: support@mickeysbackpack.com for help with updating the shipping address on your upcoming shipment. Updating the shipping address in your Subscription Management page affects future renewals but doesn't update any already auto-generated renewal orders.

Can I skip a box shipment?

Monthly subscribers can easily skip a shipment at any time. To skip a shipment:

1. Log in to your Mickey's Backpack Account

2. Go to “Subscriptions & Gifts”

4.Select "Skip Month"

Note: If you are a multi-month subscriber and would like to skip a prepaid shipment, please contact us at: support@mickeysbackpack.com for help.

Skipping all upcoming shipments shown on this page is not the same as deactivating your subscription, and your subscription will renew on the next scheduled shipment. If you wish to deactivate your subscription, please see “How do I deactivate my subscription?”

Please note: It may take a few minutes for your account to reflect your updated changes.

How do I change to a different size or subscription plan?

You can easily do so within your Subscription Management portal!

1. Log in to your Mickey's Backpack Account

2. Go to “Subscriptions and Gifts”

3. Click "Add Product" and select the new desired subscription plan.

4. After deciding on quantity and shipping address, confirm your selection by clicking "Add Product."

5. Deactivate your original subscription. (For instructions see “How do I deactivate my subscription?”)

6. That's it!

Note: If your original subscription still has prepaid months remaining, please contact us at: support@mickeysbackpack.com for help with adding your remaining months to your new subscription.

How do I deactivate my subscription?

We're sorry to see you go! Subscribers can deactivate their subscription at any time based on our cancellation policy (See “What is your cancellation policy?”).

Please note that deactivating your subscription only prevents your subscription from renewing in the future; it does not cancel orders already placed.

To deactivate your subscription:

1. Log in to your Mickeys Backpack Account

2. Go to “Subscriptions & Gifts”

3. Click “Deactivate Subscription”.

4. Select a reason for deactivating your subscription. This step is mandatory. If you do not select a reason and proceed to the next screen, your subscription will not be deactivated.

5. Click “Deactivate my subscription” on the next page.

Your subscription has now been deactivated! You will receive an email confirmation shortly. When you return to your Subscription Management page, you should see that your subscription has been crossed out.

Note: If your subscription has not been crossed out, then it has not been deactivated.

If you have any questions about this process or would like assistance, please contact our support team at support@mickeysbackpack.com

Shipping & Delivery

How much is shipping?

Shipping is FREE for subscription orders.

For ALL other purchases your shipping & delivery charges will be calculated and added at time of checkout.

When will my box be shipped?

For orders placed before the 20th your box will ship out between the 25th and 30th of your initial order, and you will receive a shipment notification when your box has shipped.

New subscription orders placed after the 20th will be processed for the next month.

My box has shipped when will it arrive?

Boxes usually arrive 1 week after ship date, but please allow up to 2 weeks as there might be local disruptions or weather delays.

Because of these possible delays due to weather or postal disruption, we ask you please wait at least 4 weeks before you inquire about your lost or missing box. If you receive a letter or message from the post office about your damaged or lost box, feel free to email us at: support@mickeysbackpack.com with a photo of the letter or message so we can get a new one sent out to you right away.

Please Note: fulfillment and delivery times may be longer than usual due to the COVID-19 impact on local delivery services.

What is the cutoff date for next month's box?

For returning subscribers, 11:59pm EST of the 20th of the current month is the cutoff date to order the upcoming month's box.

Will my box arrive by a specific date?

Generally, orders arrive within 1-2 weeks of being placed before the 20th of the month depending on the shipping method selected or destination. Unfortunately, we cannot guarantee that your box or order will arrive by a certain date because shipping can be unpredictable.

If your shipment has not arrived after 2 weeks from the shipping confirmation email, please feel free to contact us at: support@mickeysbackpack.com and we will do our best to help.

How do I order boxes to ship to different addresses?

How wonderful you want to spread the Magic! Thank you for wanting to share Mickey's Backpack with your friends and family!

Because we need a unique shipping address attached to each subscription or gift order, it's currently not possible to order multiple boxes going to different addresses in the same order. Please place a new order for each box that is going to a different address.

Rest assured that you can still manage all the different subscriptions within your subscription management portal by logging into our website after you place our first order.

For orders over a minimum of 10 boxes, please reach out at: support@mickeysbackpack.com and our Corporate Gifts team will be happy to help!

Order Tracking

My tracking shows my box is at the Post Office. Do I need to go pick it up?

If you see "Item Arrival At Collection Point" on your tracking - please go to your local post office ASAP with your tracking number and valid photo ID.

If you do not know where your local post office is, please call your country's main post office hub help line to determine where your item is being held at.

If you do not do this within a certain time frame, your package will be shipped back to Mickey's Backpack.

I see my tracking number, why hasn't my packaged moved?

While we wish we could speed up how fast you get your package, we unfortunately cannot control any delays that might happen while your package is in transit!

All shipments are subject to inspection. Once your package arrives at a postal destination, the postal service will inspect the package. We do not have any control when they will release the package. Keep an eye on your tracking information to watch it's journey and see when its released!

My package was marked as delivered, but it is not here!

It is very common for there to be a lag in time from when the parcel is marked as "delivered" and when it actually arrives. Sometimes, they will mark an item as delivered and it won't arrive until 3-4 days later at the worst case - 1 week later.

If your package does not arrive within 5 days of being marked as delivered, we ask that you contact your local post office first and then contact us at: support@mickeysbackpack.com so we can proceed with the next steps!

I have a "Retention" status on my tracking, what does that mean?

If your tracking has "Retention" status under the shipping tracking record column, it is either being held at the post office for inspection or the package was delivered and no one was there to receive it.

You (or the recipient) should have received a slip from the postal carrier with instructions on how to retrieve the package. If you did not receive a slip, there is a chance the package is still at the post office for inspection and you may need to wait a few days for it to clear.

We also recommend you contact your local post office as soon as possible so you can resolve the issue.

Please note that Mickey's Backpack cannot control how long the post office may detain or when they release a package.

What does "Arrival At Collection Point" mean?

If your tracking says: "Item arrival at collection point for pick-up" that means your parcel is ready for pickup at the local post office branch. We recommend that you contact your local post office immediately or your item will be shipped back to us!

Please contact your local post office to get more information about the delivery.

My tracking shows my package is at the post office. Do I need to go pick it up?

If you see "Item Arrival At Collection Point" on your tracking - please go to your local post office ASAP with your tracking number and valid photo ID.

If you do not know where your local post office is, please call your country's main post office hub help line to determine where your item is being held at.

If you do not do this within a certain time frame, your package will be shipped back to Mickey's Backpack.

Billing

When will my subscription be billed?

Your first bill will be when you complete checkout. Your subscription will then renew on the 10th for all 1, 3, 6, or 12 months from the original purchase date depending on your subscription payment plan.

To find your renewal date:

1. Log in to your Mickey's Backpack Account

2. Go to “Subscriptions & Gifts”

3. Your next billing date will be listed to the right of your subscription under “Next Charge Date”.

Please note that mobile devices may need to use landscape view to see the date.

What is your refund policy?

We require that subscriptions be deactivated prior to renewal date if you do not wish to be charged for future boxes. Subscription renewals are non-refundable.

If your order has been delayed and hasn't arrived from within 4 weeks from the ship date, please reach out to mickeysbackpack@gmail.com. Missing or lost orders must be reported within 4 weeks from the shipping confirmation date to be eligible for reimbursement.

Damage to product packaging and boxes do not qualify for a replacement.

Having said that, Customer Satisfaction is of the utmost importance to us, so if you encounter any issues, please do not hesitate to contact us at: support@mickeysbackpack.com for assistance.

Can I be billed in a currency other than USD?

At this time all orders are processed in USD.